Here are the most frequently asked questions to the Veritable® Customer Service.

The Véritable® Garden

What is the strength of Véritable® Gardens ?

1) A garden really autonomous, compact, very easy to use and patented. It adapts easily to your interior and has a water reservoir with water level alert. The plant refills are ready to use: you do not need to plant the seeds or add nutrients: everything is already integrated in the Lingot®.

2) The speed of growth and the pronounced flavor of the plants: this is due to our horticultural LED lighting (blue and white) which develops the flavors and accelerates the growth.

3) A large quantity of aromatics and an extended duration of harvest: our Lingots® have a culture surface 3 to 10 times higher and you harvest most of our plants during 4 to 6 months. Which makes them the most economical refills on the market.

4) The possibility of growing 4 plants at the same time while occupying little space on your work plan.

5) Our wide range of plants: currently 30 species (aromatic herbs, baby-vegetables, edible flowers and baby herb salad). We work every day to expand this catalog and always bring you more choices with rare and tasty species.

6) Our 2 independent adjustable lighting poles : they give you the possibility to grow plants of different sizes and at different stages of growth.

7) Our products are made in France, of which 80% within a radius of 200km. Indeed, all Véritable® products are designed, made, assembled, packaged and shipped by French companies. We have carefully chosen the best materials and finishing touches by working with local partners recognized for their know-how.

8) Our products are eco-designed: no unnecessary packaging, recycled and / or recyclable materials, biodegradable and compostable refills, Véritable® works every day to respect these ecological and eco-responsible values.

What is the difference between CLASSIC, SMART and COPPER Véritable® Gardens ?

We have two models available in several technologies:

The Véritable® Garden, which can contain 4 Lingots®, and the Exky® Garden, more compact, which contains 2 Lingots®.

 

The CLASSIC Garden can be grown in a room little exposed to the sun.

If you want to place your garden in a sunny room, choose the  SMART Garden: it automatically modulates the intensity of its lighting according to the ambient light, to bring the right amount of light to the plants and thus guarantee optimal growth.

The COPPER garden is a SMART garden with a high-end and trendy copper finish, ideal for a contemporary and chic interior.

The CONNECT garden (only available for the Véritable® model) has a dedicated mobile application thanks to which you can follow the evolution of your plants or choose your lighting mode.

To know all the differences between CLASSIC, SMART and COPPER Veritable® Gardens, refer to the page of: "Comparative table".

What does the Véritable® Garden box contain ?

Your Garden is delivered with all the accessories for an immediate start:

1) The Veritable® or Exky® Garden
2) 2 or 4 Lingots® ready to use: to find out the Lingot kit included, go to the product page.
3) The power supply adapted to your country (100-240V).
4) The user manual

What is the energy consumption of the Véritable® Garden? Does it work with a battery?

The Véritable® Garden is very energy efficient, it consumes 9.5W when lit. This represents the year 46 kWh of electricity, or 6 to 7 euros of electricity per year. That's 3 times less than your Internet Box.

It operates on power supply, with an adapter 100-240 V, 50-60Hz and has no battery.

Why is the Véritable® Garden ecological ?

1 / It enables to cultivate at home healthy plants without GMOs, without any pesticides, fungicides or other harmful treatments to man and the environment.
2 / He uses water with precision. The automatic irrigation system allows the plant to use the water according to its needs, without losing a drop!
3 / Thanks to its high performance horticultural LED lighting, it is very energy efficient and consumes only 9.5W, or 6 to 7 euros of electricity per year.
4 / Lingots® (refills) are compostable and biodegradable.
5 / The packaging is printed with vegetable inks and is recyclable. No superfluous packaging is used.
6 / Choosing the Véritable® Garden is a choice for a local and responsible consumption without any transport, because the producer is YOU !

Does the Véritable® Garden make noise ?

The Véritable® Garden is completely quiet because it does not use a pump but a watering system by capillarity called "passive hydroponics".

How to know when to put water ?

When the water level of the reservoir is low, the LEDs of the Garden blink slowly to warn you.

To fill the reservoir : pour the water into the central hole of the Garden until the float rises and closes this hole (2L is needed to fill the reservoir).
As soon as you start filling the reservoir, the Garden stops blinking and turns back on normally (blue and white fixed).

Important: the float only indicates the maximum water level, it does not indicate the low level. To fully enjoy your Véritable® Garden’s autonomy, wait for the LEDs to blink before filling the reservoir.

What water to use to fill the reservoir ?

You can use non-softened tap water or rainwater.

No softened water: it is fulled of sodium, which can affect the growth of plants.
No demineralized water: minerals are essential for the good development of plants.

How long can I go on holidays without putting water in my Véritable® Garden ?

The Potager Véritable® is autonomous up to 4 weeks.
The autonomy of the reservoir may vary depending on the size of your plants and the temperature of your room.

This is how the autonomy of the Véritable Garden evolves:

1) New lingots: 4 weeks
2) Young plants: 2 to 3 weeks
3) Adult plants: 1 week

Before you leave, be sure to fill the reservoir of your Véritable® Garden maximun. Harvest your spices before leaving, so they will consume less water.

Where can I put my Garden ?

Your Garden is designed to be used indoors, in your kitchen, living room, or any other well-ventilated room, at a temperature between 19°C and 30°C. The temperature of your room and the humidity rate influence the growth of your plants. The hotter it is, the faster your plants will grow.

The Garden does not need sunshine to work, so there is no need to put it near a window. You can even place it in a room without a window. Avoid placing it in a veranda in summer, near a radiator, an air conditioning, a source of pollution (eg laundry room). We do not recommend its use in a bedroom: its bright lighting lit 16h per day may disturb you.

Place it on a flat, stable surface near a power point.

When and how can I clean my Garden ?

We advise you to clean your Garden every 4 to 6 months, when you renew your lingots. You can clean the reservoir and lid by hand with soapy water and a soft sponge. If your water is chalky, use warm white vinegar to descale.
Never immerse the reservoir, lighting poles or power adapter in water.

The Lingot baskets and the float can be placed in the dishwasher, taking care to remove the watering wicks first.

Is my Garden guaranteed ?

Your Véritable Garden is guaranteed 2 years.

The germination of your lingots is also guaranteed: if more than one third of your lingot has not grown after 20 days, please send us a photo.

For any request under warranty, please contact our CUSTOMER SERVICE

Horticultural LED lighting Véritable®

I have an issue with my Garden, what can I do ?

If you can not find the answer to your problem in the Problems and Solutions section of the USER MANUAL, please contact our CUSTOMER SERVICE.

Why is the lighting blue and white ?

The horticultural lighting of the Véritable® Garden comes from 2 years of research & development. The combination of high-performance white and blue LEDs enables photosynthesis, develops the flavors of the plants, while accelerating the growth to provide you with a maximum harvest.

These LEDs are also associated with optical lenses that focus the light on the plants for even more efficiency and a neat design.

Does the Véritable Garden stay switched on all the time ?

Your Véritable® Garden turns on and off automatically every day, which makes it very energy efficient and easy to use. 
It is still plugged in, but the light turns on for 16h and then goes off for 8h.

How to adjust the lighting cycle ?

CLASSIC and SMART Garden :
The lights turn on every day at the time you've connected your Véritable Garden the first time.
Ex: if you connect at 7:00, it will turn on at 7:00 every morning and turn off at 23:00.
To change the time: Unplug the AC adapter for 10 seconds, and then plug it in at the desired time.

CONNECT Garden :
With the mobile app, you can entirely configure the lighting cycle that's right for you. You are alerted if the lighting duration chosen is not optimal.

Why are there 2 adjustable lighting pole?

The Véritable® Garden has two independent, height-adjustable lighting poles, giving you the possibility to grow plants of different sizes and at different stages of growth.

Growth rate and lifespan depend on each species. Thanks to the two independently adjustable poles, you can place new lingots on one side of the vegetable garden while keeping adult plants on the other.

Does this artificial lighting not affect the taste and nutritional value of my plants?

No, it’s the opposite ! Your plants have an intense flavor because we have developed a LED lighting system that provides them with a specific light spectrum to develop their taste. This technology provides light output close to sunlight and allows for ideal plant growth in all seasons.

In addition, their nutritional value is optimal because they are untreated herbs that you consume freshly harvested.

What is the lifespan of the lighting?

The Véritable LED lighting system has a lifespan of 60,000 hours, 10 years in normal operation (at 16 hours of lighting per day). You do not need to replace it.

After 10 years of use, the lighting will not go out, but the light intensity will gradually decrease. However, if necessary, spare parts can be obtained from Veritable.